1. Coverage: All products supplied by AlkaWay are covered by a 12-month Manufacturer’s Warranty against defects, starting from the purchase date unless otherwise specified.
2. Warranty Against Defects: This warranty ensures that if the goods or services (or any part of them) are defective, AlkaWay will:
   • Repair or replace the goods (or any part of them), or
   • Provide a refund according to AlkaWay’s Refund Policy.
3. Refund Policy: Please refer to AlkaWay’s Refund Policy. This policy adheres to Australian Consumer Guarantees (ACCC).
4. Proof of Purchase: The warranty period begins from the date of purchase. To validate your warranty, keep a copy of your Proof of Purchase (invoice), as it will be required if a warranty claim is made.
5. Fault Reporting: If you report a fault within 14 working days of purchase, we will replace the item.
6. Return Instructions: To return a product, contact us on 1800 268 469 to receive return instructions and a Return Authority Number (RA#). Returns without an RA# will not be accepted.
7. Freight Costs: The cost of freight is the responsibility of the purchaser and is not included in our product price.
8. Warranty Limitations: The Manufacturer’s Warranty applies ONLY to NON-COMMERCIAL end-users and covers defects in materials and manufacturing. It does not cover defects resulting from misuse, neglect, mishandling, incorrect installation, overdue filter replacement, insect infestation, or failure to prevent calcium build-up in hard water areas.
9. Exclusions: Water replacement filters or cartridges are consumables and are not covered under the Manufacturer’s Warranty against defects unless broken during delivery or there is a manufacturer defect. The effectiveness of water filters depends on the quality of the source water and may fail if excessive contaminants and sediment enter the filter.
10. Source Water Conditions: AlkaWay cannot control source water conditions. In some cases, certain contaminants may block the filter, potentially causing the filter casing to leak in extreme cases.
11. Filter Replacement: Water filters must be replaced at least every 12 months, or earlier as specified. AlkaWay customers will receive filter replacement reminders by email every 12 months from their purchase date.
12. Authorized Resellers: The Manufacturer’s Warranty extends to AlkaWay-supplied products to AlkaWay Authorized Resellers. The warranty starts from the purchase date, and any refund payable will be made via the Authorized Reseller.

UltraStream Family of Products Extended Warranty

The following additional provisions and declarations apply in Australia in conjunction with the AlkaWay Standard Warranty.

1. Warranty: The UltraStream Alkaline Water Ionizer system comes with a standard 1-year Manufacturer’s Warranty from the date of purchase. This warranty is automatically extended to 3 years from the purchase date in Australia.
2. Vented Faucet Warranty: The UltraStream Under-sink Kit’s Vented Faucet (Stainless Steel versions only with Natural, Chrome and Matt Black finish) is covered by a standard 3-year Manufacturer’s Warranty from the date of purchase. All Brass-based vented faucets are covered by our 1-year standard warranty.
3. Claim Validation: For claims under the 3-Year Extended Warranty, a copy of the invoice as proof of purchase is required.
4. Exclusions: Refer to Standard Warranty statements.
5. Warranty Limitations: Refer to Standard Warranty statements.
6. Condition: To maintain the 3-Year Extended Warranty, you must agree to replace the filter cartridge at least every twelve (12) months. AlkaWay may request a copy of the replacement cartridge invoices when making a claim.
7. Contact Information: Contact AlkaWay on 1800 268 469 for any questions or claims, or email us at info@alkaway.com.au.

Your Australian Consumer Law Rights:

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

• cancel your service contract with us, and
• refund for the unused portion, or reimbursement for its reduced value.
  You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or service does amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to reimbursement for any other reasonably foreseeable loss or damage from a failure in the goods or service.

• For a full list of all your Rights and Responsibilities go to Australian Consumer Guarantees (ACCC).