If the adaptors from your AlkaWay filter kit don’t fit, follow these steps to help us recommend the correct alternative:
- Remove the aerator from your tap. (fig.1)
- Measure the diameter across the center of the aerator with a ruler. (fig.2)
- Take clear photos of the aerator with the ruler and a side profile view. (see examples below)
- Take a photo of your tap to show its design and connection point. (see examples below)
- Send the photos to 0468 483 477 or email them to info@alkaway.com.au with your contact information.
Examples
(click to enlarge)
(click to enlarge)
Male and Female Theads
Please note that we do not sell tap aerators. You can explore options at Bunnings or Recce. However, we are more than delighted to provide alternative adaptors specifically designed for our filters, ensuring you can enjoy clean, alkaline water daily!
If one the four adaptors included in your new filter kit from AlkaWay do not fit your mixer tap or faucet, or if you’ve recently moved to a new house and the old adaptor no longer matches the new tap, please follow these steps so we can assist you in finding an alternative adaptor for your filter:
- Remove the aerator from your mixer tap or faucet, which can be found at the end of your tap and can be unscrewed. You’ll notice it either inside your tap (indicating a male thread) or unscrewable from the outside (indicating a female thread).
- After removing the aerator, use a ruler to measure the diameter of the thread precisely across the centre of the aerator.
- Take a clear photo of the aerator with the ruler as in step 2, capturing the diameter measurement in millimetres (making sure you measure through the centre).
- Additionally, take another photo of the aerator from the side, enabling us to determine whether it’s a male thread (thread on the outside) or a female thread (thread on the inside).
- Furthermore, please provide a photo of your mixer tap or faucet.
- You can choose to send the photos via text to 0468 483 477 or email them to info@alkaway.com.au. Please incude your name, phone number and postal address.
